ServiceNow ITSM Workshop

ServiceNow ITSM Workshop Curriculum

What are the core objectives of ServiceNow Online training?

Upon successful completion of ServiceNow online classes, the candidate will be able to:

·         Understand the fundamentals of ServiceNow applications.

·         Will be able to code and manage a ServiceNow instance.

·         Gain knowledge required to clear ServiceNow certification exam.

Who can learn ServiceNow?
ServiceNow training is ideal for the following job roles:

·         Software developers

·         Project managers

·         Application support engineers

Candidates willing to build their career in the field of software development can also learn this course.

What are the prerequisites to learn ServiceNow course?
The following are the few fundamental things that an aspirant or a candidate should possess to learn ServiceNow training.
Basic knowledge of,

·         Database

·         JavaScript

·         Troubleshooting

Does ServiceNow require coding?
As far as ServiceNow is concerned, it uses Scripting languages to handle database queries and other forms. So for a developer, it is must to know a scripting language such as Javascript.

Is ServiceNow easy to learn?
Yes, of course, ServiceNow is easy to learn. There are several platforms to gain complete knowledge of ServiceNow as it is a cloud-based solution which offers SaaS(Software as a Service) management.

Curriculum

1. INTRODUCTION TO SERVICE NOW:

·         What is Service Now?

·         Why and who can User Service Now

·         Concept of Cloud Computing in Service Now

·         Introduction to ITIL Foundation

·         Navigation and Users

·         Helpful Portals, Releases

2. CREATING HOMEPAGE

·         Creating Gauges

·         Define CSS Properties, UI Properties

·         Change Visibility of Homepage and Banner

3. TABLES, FORM, DICTIONARY

·         Creating Application , module

·         Creating Table

·         Personalizing form and table layout

·         Creating Section

·         View

·         Dictionary Overrides

·         Reference Qualifiers

·         Related Lists

4. UPDATE SET’S CREATION

·         Creating an Update Set

·         Merge update set

·         Retrieve Update set in another instance

5. CREATING WORKFLOW

·         Workflow editor and Workflow scripts

·         Workflow activities and Workflow context

·         Workflow stages, Transitions

6. SERVICE CATALOG MANAGEMENT

·         User of service catalog Back and end execution

·         Creating Catalog item, record producer, order guide

·         Create RITM and Catalog task

·         Attaching Workflow to Catalog items

7. IMPORTING DATA IN SERVICENOW

·         Data Sources

·         XML Report

·         Transform Maps

·         Schedule data import

·         Import sets

·         Transform Scripts

·         Data Load automation

8. USER ADMINISTRATION

·         Creating groups

·         Users and Departments

·         Concept of delegation

·         Customizing user profile

·         Roles & group membership

·         Fetch detail of logged in user

9. EMAIL NOTIFICATION

·         Defining a template

·         Define notification

·         Email Logs

·         Introduction to SMTP and POP mail Servers

·         Trigger email and event

10. CREATE SLA & SCHEDULE

·         SLA Definitions

·         SLA Properties

·         Attach SLA to tasks

·         Create Schedule and child Schedule

  

11. SCHEDULES JOBS

·         Introduction to Scheduled jobs

·         Schedule job log

·         Scheduled reports

12. ACCESS CONTROL LIST

·         Create Read, Write and Create ACL on table and field level

·         Debug ACLS

·         Write ACL Scripts

·         Concepts of privileged system admin

13. INTRODUCTION TO WEB SERVICE

·         Introduction to web service

·         SOAP Messages

·         Debugging

·         Personalize Users

·         Debugging Business rule

·         Debugging ACL

·         Background Scripts

14. SCRIPTING

·         Client Scripts

·         Business Rules

·         UI Actions

·         UI Policies

·         Data Polices

·         Script Includes

·         Data Lookup rules

·         UI pages

·         UI Macros

·         Dictionary

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