Skip to main content

ServiceNow ITSM Workshop




ServiceNow ITSM Workshop Curriculum
What are the core objectives of ServiceNow Online training?
Upon successful completion of ServiceNow online classes, the candidate will be able to:
·         Understand the fundamentals of ServiceNow applications.
·         Will be able to code and manage a ServiceNow instance.
·         Gain knowledge required to clear ServiceNow certification exam.

Who can learn ServiceNow?
ServiceNow training is ideal for the following job roles:
·         Software developers
·         Project managers
·         Application support engineers
Candidates willing to build their career in the field of software development can also learn this course.
What are the prerequisites to learn ServiceNow course?
The following are the few fundamental things that an aspirant or a candidate should possess to learn ServiceNow training.
Basic knowledge of,
·         Database
·         JavaScript
·         Troubleshooting

Does ServiceNow require coding?
As far as ServiceNow is concerned, it uses Scripting languages to handle database queries and other forms. So for a developer, it is must to know a scripting language such as Javascript.
Is ServiceNow easy to learn?
Yes, of course, ServiceNow is easy to learn. There are several platforms to gain complete knowledge of ServiceNow as it is a cloud-based solution which offers SaaS(Software as a Service) management.





Curriculum

1. INTRODUCTION TO SERVICE NOW:
·         What is Service Now?
·         Why and who can User Service Now
·         Concept of Cloud Computing in Service Now
·         Introduction to ITIL Foundation
·         Navigation and Users
·         Helpful Portals, Releases
2. CREATING HOMEPAGE

·         Creating Gauges
·         Define CSS Properties, UI Properties
·         Change Visibility of Homepage and Banner
3. TABLES, FORM, DICTIONARY

·         Creating Application , module
·         Creating Table
·         Personalizing form and table layout
·         Creating Section
·         View
·         Dictionary Overrides
·         Reference Qualifiers
·         Related Lists

4. UPDATE SET’S CREATION

·         Creating an Update Set
·         Merge update set
·         Retrieve Update set in another instance

5. CREATING WORKFLOW

·         Workflow editor and Workflow scripts
·         Workflow activities and Workflow context
·         Workflow stages, Transitions



6. SERVICE CATALOG MANAGEMENT

·         User of service catalog Back and end execution
·         Creating Catalog item, record producer, order guide
·         Create RITM and Catalog task
·         Attaching Workflow to Catalog items

7. IMPORTING DATA IN SERVICENOW

·         Data Sources
·         XML Report
·         Transform Maps
·         Schedule data import
·         Import sets
·         Transform Scripts
·         Data Load automation


8. USER ADMINISTRATION

·         Creating groups
·         Users and Departments
·         Concept of delegation
·         Customizing user profile
·         Roles & group membership
·         Fetch detail of logged in user

9. EMAIL NOTIFICATION

·         Defining a template
·         Define notification
·         Email Logs
·         Introduction to SMTP and POP mail Servers
·         Trigger email and event

10. CREATE SLA & SCHEDULE

·         SLA Definitions
·         SLA Properties
·         Attach SLA to tasks
·         Create Schedule and child Schedule


  
11. SCHEDULES JOBS

·         Introduction to Scheduled jobs
·         Schedule job log
·         Scheduled reports

12. ACCESS CONTROL LIST

·         Create Read, Write and Create ACL on table and field level
·         Debug ACLS
·         Write ACL Scripts
·         Concepts of privileged system admin

13. INTRODUCTION TO WEB SERVICE

·         Introduction to web service
·         SOAP Messages
·         Debugging
·         Personalize Users
·         Debugging Business rule
·         Debugging ACL
·         Background Scripts

14. SCRIPTING

·         Client Scripts
·         Business Rules
·         UI Actions
·         UI Policies
·         Data Polices
·         Script Includes
·         Data Lookup rules
·         UI pages
·         UI Macros
·         Dictionary
 Please write to us hr@varnisoftsol.com or call us at 8886699550/7093195135

Comments

Post a Comment

Popular posts from this blog

"Do we really mean what we say?"

hashtag # varnisofttechnologies -How often do we mean what we say. Today this thought came to my mind-"Do we really mean what we say?" The answer I got was-"not really" We sometimes say, just for the sake of saying. Sometimes words are an outcome of emotional outburst ,be it anger,love or elation.None of it makes sense after the emotion ceases to be. Sometimes we say things because we have to prove our point or contradict the other person in some ensuing argument. We say words in praise or flattery which may sometimes be just the opposite of what we think. We even say words to lie to ourselves. Sometimes we say words to please others or to create a good impression on others. We very often say things regarding commitments which we never intend to fulfill. Actually most of the times we say words, we hardly mean. In this process, hashtag # varnisofttechnologies lose their power. Do you agree?
Post a Comment
Read more

How to build customer trust and loyalty?

Customer trust and loyalty are essential for building a successful business. And while this may sound obvious, it’s hard to overstate the value of establishing a solid base of long-term customers. That’s because customer retention is  much  more cost-effective than constant acquisition. In fact, it costs five times more to earn a new customer than it does to keep an existing one 1 . And beyond retention, 83% of customers say they’d recommend a business they trust to others. This means that earning customer trust can not only help you keep your existing customers, but can also help you passively earn new leads and sales through word of mouth 2 . It’s clear, then, that building  customer loyalty  and trust is a worthy goal for any business. That’s why in this post, we’ll go over six strategies you can use to build long-term relationships with each of your customers.   1. Offer Excellent Customer Service The level of customer service you provide has a major impact on customer
Post a Comment
Read more